24/7 Customer Support in Shared Hosting
The customer and technical support services for our shared hosting packages are round-the-clock, which means that you can forget about waiting for several days so as to receive assistance. If you are not our client yet, you can give us a call, chat with an agent or send an email. In case you do have an account, you'll be able to open a support ticket on top of the other three methods of contact. You are able to choose the most appropriate way to contact us depending on where you are or the hardware you're using. We are able to assist you for almost any hosting-related question that you may have or problem that you may experience and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming problems you may open a ticket, but even in this situation the max reply time will never exceed one hour.
24/7 Customer Support in Semi-dedicated Hosting
We know how essential it is to receive prompt assistance, especially when your web site is not functioning properly for whatever reason. Our semi-dedicated services include 24/7 customer and tech support, which means that in case anything comes up, you are able to use various ways to let us know - phone line with several local numbers around the world, live chat, emails and tickets. The first two methods are for pre-sales, billing and common issues, so that in case you do not have an account yet, for example, you're able to find additional details for our services, or we can assist you with less difficult technical problems. The other two options are for strictly tech matters or anything that is more time-consuming because it is more convenient to track the correspondence between you and our support crew. The guaranteed maximum response time for them is just 1 hour, the regular one - 15-20 min, so you will not need to wait for a whole day to receive support as you may have to do with various other service providers.
24/7 Customer Support in VPS Web Hosting
In case you have a Virtual Private Server through us, you will be able to get in touch with us 24/7 for any server-related issue or fordifferent difficulties and / or questions regarding the pre-installed software your server is equipped with. In case you haven't acquired a virtual private server plan yet, you will be able to find out more details about our services by giving us a phone call or by using our live chat service. For more technical issues, you are able to send an e-mail or open a support ticket through your billing Control Panel and you will receive assistance within a maximum of 1 hour regardless of the time of the day, even on weekends and holidays. The typical answer time normally does not extend past 30 minutes. If you're looking for assistance with third-party software, you're able to reap the benefits of the Managed Services upgrade that you can add to every single VPS package and our admins will help you with any set up or troubleshooting issue you may have encountered.
24/7 Customer Support in Dedicated Servers Hosting
All dedicated server plans that we offer come with 24/7 support via various means of communication and with a 1-hour max reply time guarantee. In case you want to find out more about the plans or you have various general or billing questions, you will be able to call one of the local numbers we have around the world or you may use our live chat service and talk with a live agent. For entirely technical matters that need the help of a tech support person or an administrator, you will be able to open a support ticket from your billing Control Panel or you can send an e-mail message, since all these channels are more appropriate to monitor a given problem. The response time for them rarely is more than 30 minutes, which means that you can forget all about waiting for a whole day so as to receive assistance. Our support service is available for all server-related issues, and the pre-installed software. In the event that you want support for third-party apps, you can consider ordering the Managed Services upgrade that we provide for all packages.