Integrated Ticketing System in Shared Hosting
Our shared services feature an integrated support ticket system, which is an integral part of our in-house developed Hepsia hosting Control Panel. In contrast to other comparable tools, Hepsia will permit you to manage everything related to the hosting service itself in the exact same place – invoices, website files, e-mails, support tickets, etc., avoiding the necessity to sign in and out of different systems. If you’ve got any pre-sales or technical questions or any problems, you can submit a ticket with just a couple of mouse clicks without having to sign out of your hosting Control Panel. During the process, you can select a category and our system will present you with a variety of informational articles, which will supply you with more information and which may help you solve any particular problem before you actually submit a ticket. We guarantee a support ticket response time of maximum sixty minutes, even if it is a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which is included with all our semi-dedicated services, was created with one idea in mind – that you should be able to manage everything associated with your semi-dedicated server account in one single location and the support tickets aren’t an exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, in case you’ve got a query or bump into an obstacle, you can touch base with our help desk support staff members right away without needing to use an entirely different admin interface. You can browse through your files or check a variety of settings within your account while you post a new ticket or read the answer to an older one. In case you have loads of tickets and you wish to track down a specific one, you can make use of the intelligent search functionality, which is available in the Help section. We guarantee that you will obtain a reply in less than 1 hour regardless of the nature of your query or problem.