If you have ordered a web hosting plan and you’ve got some enquiries with regards to a particular function/feature, or in case you have run into some issue and you require support, you should be able to get in touch with the respective customer support staff. All hosting companies deploy a ticketing system irrespective of whether they provide other ways of contacting them aside from it or not, due to the fact that the most effective way to resolve a problem most often is to send a ticket. This mode of correspondence makes the responses exchanged by both sides simple to track and permits the help desk staff representatives to escalate the issue in case, for instance, a system administrator must become involved. Typically, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which goes to say that you need to have no less than 2 different accounts to contact the help desk support staff and to actually administer the hosting space. Constantly switching between different accounts might sometimes be a burden, not to mention the fact that it requires quite a long time for the vast majority of web hosting providers to reply to the tickets themselves.

Integrated Ticketing System in Shared Hosting

Our shared services feature an integrated support ticket system, which is an integral part of our in-house developed Hepsia hosting Control Panel. In contrast to other comparable tools, Hepsia will permit you to manage everything related to the hosting service itself in the exact same place – invoices, website files, e-mails, support tickets, etc., avoiding the necessity to sign in and out of different systems. If you’ve got any pre-sales or technical questions or any problems, you can submit a ticket with just a couple of mouse clicks without having to sign out of your hosting Control Panel. During the process, you can select a category and our system will present you with a variety of informational articles, which will supply you with more information and which may help you solve any particular problem before you actually submit a ticket. We guarantee a support ticket response time of maximum sixty minutes, even if it is a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which is included with all our semi-dedicated services, was created with one idea in mind – that you should be able to manage everything associated with your semi-dedicated server account in one single location and the support tickets aren’t an exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, in case you’ve got a query or bump into an obstacle, you can touch base with our help desk support staff members right away without needing to use an entirely different admin interface. You can browse through your files or check a variety of settings within your account while you post a new ticket or read the answer to an older one. In case you have loads of tickets and you wish to track down a specific one, you can make use of the intelligent search functionality, which is available in the Help section. We guarantee that you will obtain a reply in less than 1 hour regardless of the nature of your query or problem.