A live chat is one of the several ways of communication provided by some website hosting suppliers as part of their support services. Depending on the supplier, the chat is used for billing, pre-sales and/or technical assistance. This way of communication is quicker as compared to a support ticket and it makes it less likely to misunderstand or misspell a word as compared to a telephone call with a representative. In addition, when the trouble that you have requires some time to be reviewed and resolved, you're able to do something different at the same time rather than just waiting, like you'd have to do if you call. You can also take advantage of a live chat support service without spending a dime as long as you have web access even if your website hosting provider is located in another country and they don't have a local telephone number that you can call.

Live Chat Support in Shared Hosting

As we consider the fact that a great number of problems are quickly resolved when you chat with a live person, we offer a live chat service for all our prospective and current clients. The chat is available every day and our support representatives can assist you with a wide range of questions and troubles. If you aren't our client yet, you'll be able to find out more about our shared hosting plans and the hosting environment in general so as to make sure that your websites will work properly on our servers. If you already have an account and you've got some questions or you encounter any problems with any of our services, you will be able to join us on our live chat and we can supply you with the needed details or assist you to troubleshoot the issue. You'll need to open a support ticket for specific troubles which require more time or the assistance of a system administrator, but for a variety of common troubles you can receive help on the spot.

Live Chat Support in Semi-dedicated Hosting

When you use the live chat support service that we offer with all of our semi-dedicated services, you can find the the right answers for any questions you may have or have lots of issues resolved in no time. The service is online every single day, therefore you will be able to speak with a representative even on weekends and holidays. If you're not sure which package would be better for your web sites or if our revolutionary cloud hosting platform covers some system requirements, you can join the live chat before purchasing anything. In case you're an active customer, you'll be able to get more information about billing issues, account settings as well as a number of common technical issues you may encounter, let's say in case you are unable to install an email account in a client on your personal computer. The live chat will save you lots of time regardless where you are or when you contact us.