One-Hour Response Guarantee in Shared Hosting
In case you’re using one of our shared services and you’ve got a question or bump into some challenge, you can get in touch with us 24x7x365 by opening a client support ticket or by writing an email and we guarantee that you will obtain an answer in less than one hour. If the issue can be solved, we will do it before we reply to you, whereas if there’s something that you need to do on your end, we’ll supply you with all the required information – what settings to check, what workable solutions to try out, etc. Typically, you’ll get a response within less than thirty minutes, which goes to say that waiting around for hours and hours or even for more than 1 day to receive help is something out of the question. Our one-hour response guarantee is valid for any query that you may have – general, technical or billing.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our help desk staff representatives are available all the time and they’ll reply to any trouble ticket that you post from your hosting Control Panel within sixty minutes max. The ticket response time is guaranteed regardless of whether you’ve got a generic enquiry in regards to your semi-dedicated server or you come across some obstacle and you won’t have to wait even that long for most issues. No matter what the nature of the issue is or what time it is, we’ll be there to assist you, as we are available 24 hours a day, 7 days a week to attend to any billing, general or technical issue. In case you get in touch with us about anything that’s within our capacity, we’ll sort it out before we reply, so you won’t have to wait around for hours or days while the problem lingers. In case there is something that you need to do on your end, we’ll give you the necessary information – what workable solutions to try, what steps to take, etc.