Phone Support in Shared Hosting
We believe that having the option to speak with a live agent is very important, for that reason we have 3 support lines globally (Australia, USA and UK) and you are able to reach us over the phone for fourteen hours a day. If you consider getting one of our shared services, for example, you are able to call us and learn more about our services before placing your order so as to make sure that we match all system requirements for your web sites. After your purchase, you'll be able to contact us about all of the sales and / or billing troubles you may experience, or receive any kind of general or basic tech information that you need. We've tried to find the perfect balance between telephone and ticket support, so for strictly technical matters you'll have to use the ticketing system, that will help you follow the communication together with any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Hosting
Every time you want more info for the semi-dedicated services that we offer, you'll be able to call some of the three support lines we have worldwide - in the United States, Great Britain and Australia. In this way, you have the option to check in advance whether our solutions will be suitable for your websites. If you're already our client and you have a semi-dedicated account, you are able to get in touch with us on the phone for 14 hours every day about any billing or common matters. For entirely technical problems you'll need to employ our ticketing system to communicate with our tech support since someissues simply need extra time to be dealt with, still we can help you over the phone with quite a few minor technical problems as well, saving you the time and efforts.