Client Support Channels
A Sixty–Minute Support Ticket Response Time Guarantee
Every support request you submit to us will be responded to within maximum 1 hour. If for any reason whatsoever your trouble ticket or email calls for additional assistance from a sysadmin, we’ll without delay forward it and leave a note to inform you that your case is being worked on. If you make use of the Optional Managed Services package, all of the server management tasks included there will be carried out at a time that is convenient for you.
An Outstanding Help Desk Service
We’ll be online for you 24x7x365 to answer any questions that you may have about our Online Control Panel or any of the apps that we have installed on your behalf on the dedicated server. If you also need assistance tackling server management tasks, you can have a glance at our Optional Managed Services package, which includes data backup hard disk storage space, OS updates on a weekly basis, server monitoring and rebooting services, as well as software installation and problem troubleshooting services
An Easy–to–Navigate Help Section
Each Linux dedicated hosting server includes our free–of–charge Online Control Panel, which boasts an extensive knowledge base and a selection of step–by–step video tutorials. Whenever you require assistance with the Online Control Panel, just press the Help or Videos buttons in the upper right corner.