1 hour ticket response
We are specialized in supplying a rapid and proper reply to each support ticket posted by a user. Our professional client support staff representatives will examine your question and will think of the most effective solution. We offer a 1–hour response time guarantee for all helpdesk tickets. In fact, our average technical support ticket response time has proved to be twenty minutes.
An Outstanding Customer Support Service
Each member of our help desk staff has lots of years of experience in the shared services arena and the majority of them have been with us for at least five years. They are all ready to reply to all your requests in the most competent manner possible.
A User–Friendly Help Center
Incorporated into the Online Control Panel is an easy–to–browse Help Center section, which features various information sources. You can search through a regularly updated knowledgebase offering web hosting account administration articles and website administration articles, check our step–by–step video tutorials or consult our F.A.Q. repository.